🌟 FAQ & Policies - Pearl Dazzle Dance Costumes

Welcome to Pearl Dazzle Dance Costumes! Below are answers to common questions about ordering, designing, and receiving your custom costume for the 2025/2026 season. Contact us via our website inbox or Instagram inbox (@thepearldazzle) for further assistance.

1. Ordering & Booking

How do I order a custom costume?

1. Choose a design path (recap, full custom, inspired) on our Design Customization page.
2. Submit preferences via the appropriate form.
3. Provide measurements and pay a 50% deposit. Start with a Booking Deposit.

How do I book for 2025/2026?

Reserve early with a $100 non-refundable Booking Deposit to secure your spot. Submit design preferences later via the Price Quote Inquiry Form.

Can I order from your Etsy store?

Yes, our Etsy store offers past designs with custom colors/sizes. For full custom designs, use our Price Quote Inquiry Form.

Are there discounts for group orders?

Studio owners ordering 10+ costumes qualify for discounts. Contact us via website inbox for details.

2. Design Customization

What design paths can I choose?

1. Recap Designs: Customize past designs via Etsy store.
2. Full Custom Designs: Create a unique design via Price Quote Inquiry Form.
3. Inspired Designs: Use another design as inspiration via the same form.

How do I submit design preferences?

Use:

• Jazz: Jazz Custom Design Form
• Lyrical: Lyrical Design Custom Form
• Other Styles: Price Quote Inquiry Form

Browse Instagram for inspiration.

How does the sketch process work?

1. Confirm style using your preferences and Instagram references.
2. Receive a sketch ($100, non-refundable if canceled) with three free revisions.
3. Communicate via website inbox or Instagram inbox (@thepearldazzle).
4. New sketch for style change: $100.
5. Post-confirmation changes: $150.

Can I change my design?

Yes, but post-confirmation changes cost $150. Review your sketch/quote carefully.

Can I customize colors?

Yes, use our Color Options for recap designs or specify in the Price Quote Inquiry Form.

Is my costume exclusive?

We avoid identical costumes in the same season/area but cannot prevent others from recapping designs. Customize colors/elements for uniqueness.

3. Measurements

How do I submit measurements?

Use the Measurement Form. Follow our Sizing Policy and Measurement Guide Video. Confirm via website inbox.

What if measurements are incorrect?

Your error: Local seamstress (your cost) or return for repairs ($80, 3–4 weeks).
Our error: We cover adjustments or refund if returned with tags. Contact website inbox. See Sizing Policy.

Can I update measurements?

Free before confirmation; $150 after. Update via website inbox or Instagram inbox (@thepearldazzle).

4. Production & Shipping

What’s the production timeline?

After confirmation and measurements:

• Busy Season (July–March): 6–8 weeks.
• Off-Season (April–June): 4–6 weeks.

Rush orders (4 weeks): $200 (July–March), $100 (April–June).

How do I track my order?

Notified at shipping. Track via website inbox or Instagram inbox (@thepearldazzle).

What are shipping costs?

USA: FedEx 2-Day Express, quoted in final balance.
International: $35 flat rate (FedEx Priority, 3–5 days).

5. Payments & Fees

What’s the cost?

Custom: $400+. Ready-to-ship: $300+. Swarovski designs: $1200+.
Fees:

• Adult Sizes: XS/S ($25), M/L ($50).
• Embellishments: Quoted.
• New Sketch: $100.
• Post-Confirmation Changes: $150.
• Rush Orders: $200/$100.
• Repairs: $80.

Quote via Price Quote Inquiry Form.

How are payments handled?

50% deposit at confirmation via Booking Deposit. Balance and shipping due before delivery. Rush orders require full payment upfront.

Can I reduce the price by removing elements?

No, base price remains. Adding elements increases costs.

6. Returns & Alterations

Can I return/exchange my costume?

No, costumes are final sale. From May 2025, tamper-proof tags prevent returns if removed. See Policies & Returns.

What if there’s an issue?

Our error: We cover adjustments/refunded if returned with tags.
Your error: Local seamstress or $80 repair fee (3–4 weeks). Contact website inbox.

Do you offer alterations?

No, use a local seamstress. We cover our errors (3–4 weeks). See Policies & Returns.

7. General Policies

Why might my costume vary?

Handcrafted costumes may vary slightly in materials/colors due to availability/lighting.

What’s the tamper-proof tag policy?

From May 2025, tags prevent returns if removed/tampered. See Policies & Returns.

Can I book if I’ve had issues before?

We may decline bookings based on past interactions or disrespectful communication.

Are deposits refundable?

The $100 booking deposit is non-refundable but can be applied to the next season if requested.

8. Customer Support & Reviews

How do I contact you?

Use website inbox, Instagram inbox (@thepearldazzle), or email info@thepearldazzle.com (slower response).

How do I confirm form receipt?

Send your order number to website inbox or Instagram inbox (@thepearldazzle).

Can I leave a review?

Yes! Share on Instagram for $10 off your next order ($25 off with photos). Returning customers get booking priority.

9. Resale Service

How do I resell my costume?

Tag us on Instagram with measurements, price, and condition. We’ll repost to our community to find a buyer.