FAQ Policies
🌟 FAQ & Policies - Pearl Dazzle Dance Costumes
Welcome to Pearl Dazzle Dance Costumes! Below are answers to common questions about ordering, designing, and receiving your custom costume for the 2025/2026 season. Contact us via our website inbox or Instagram inbox (@thepearldazzle) for further assistance.
1. Ordering & Booking
How do I order a custom costume?
1. Choose a design path (recap, full custom, inspired) on our Design Customization page.
2. Submit preferences via the appropriate form.
3. Provide measurements and pay a 50% deposit. Start with a Booking Deposit.
How do I book for 2025/2026?
Reserve early with a $100 non-refundable Booking Deposit to secure your spot. Submit design preferences later via the Price Quote Inquiry Form.
Can I order from your Etsy store?
Yes, our Etsy store offers past designs with custom colors/sizes. For full custom designs, use our Price Quote Inquiry Form.
Are there discounts for group orders?
Studio owners ordering 10+ costumes qualify for discounts. Contact us via website inbox for details.
2. Design Customization
What design paths can I choose?
1. Recap Designs: Customize past designs via Etsy store.
2. Full Custom Designs: Create a unique design via Price Quote Inquiry Form.
3. Inspired Designs: Use another design as inspiration via the same form.
How do I submit design preferences?
Use:
- Jazz: Jazz Custom Design Form
- Lyrical: Lyrical Design Custom Form
- Other Styles: Price Quote Inquiry Form
Browse Instagram for inspiration.
How does the sketch process work?
1. Confirm style using your preferences and Instagram references.
2. Receive a sketch ($100, non-refundable if canceled) with three free revisions.
3. Communicate via website inbox or Instagram inbox (@thepearldazzle).
4. New sketch for style change: $100.
5. Post-confirmation changes: $150.
Can I change my design?
Yes, but post-confirmation changes cost $150. Review your sketch/quote carefully.
Can I customize colors?
Yes, use our Color Options for recap designs or specify in the Price Quote Inquiry Form.
Is my costume exclusive?
We avoid identical costumes in the same season/area but cannot prevent others from recapping designs. Customize colors/elements for uniqueness.
3. Measurements
How do I submit measurements?
Use the Measurement Form. Follow our Sizing Policy and Measurement Guide Video. Confirm via website inbox.
What if measurements are incorrect?
Your error: Local seamstress (your cost) or return for repairs ($80, 3–4 weeks).
Our error: We cover adjustments or refund if returned with tags. Contact website inbox. See Sizing Policy.
Can I update measurements?
Free before confirmation; $150 after. Update via website inbox or Instagram inbox (@thepearldazzle).
4. Production & Shipping
What’s the production timeline?
After confirmation and measurements:
- Busy Season (July–March): 6–8 weeks.
- Off-Season (April–June): 4–6 weeks.
Rush orders (4 weeks): $200 (July–March), $100 (April–June).
How do I track my order?
Notified at shipping. Track via website inbox or Instagram inbox (@thepearldazzle).
What are shipping costs?
USA: FedEx 2-Day Express, quoted in final balance.
International: $35 flat rate (FedEx Priority, 3–5 days).
5. Payments & Fees
What’s the cost?
Custom: $400+. Ready-to-ship: $300+. Swarovski designs: $1200+.
Fees:
- Adult Sizes: XS/S ($25), M/L ($50).
- Embellishments: Quoted.
- New Sketch: $100.
- Post-Confirmation Changes: $150.
- Rush Orders: $200/$100.
- Repairs: $80.
Quote via Price Quote Inquiry Form.
How are payments handled?
50% deposit at confirmation via Booking Deposit. Balance and shipping due before delivery. Rush orders require full payment upfront.
Can I reduce the price by removing elements?
No, base price remains. Adding elements increases costs.
6. Returns & Alterations
Can I return/exchange my costume?
No, costumes are final sale. From May 2025, tamper-proof tags prevent returns if removed. See Policies & Returns.
What if there’s an issue?
Our error: We cover adjustments/refunded if returned with tags.
Your error: Local seamstress or $80 repair fee (3–4 weeks). Contact website inbox.
Do you offer alterations?
No, use a local seamstress. We cover our errors (3–4 weeks). See Policies & Returns.
7. General Policies
Why might my costume vary?
Handcrafted costumes may vary slightly in materials/colors due to availability/lighting.
What’s the tamper-proof tag policy?
From May 2025, tags prevent returns if removed/tampered. See Policies & Returns.
Can I book if I’ve had issues before?
We may decline bookings based on past interactions or disrespectful communication.
Are deposits refundable?
The $100 booking deposit is non-refundable but can be applied to the next season if requested.
8. Customer Support & Reviews
How do I contact you?
Use website inbox, Instagram inbox (@thepearldazzle), or email info@thepearldazzle.com (slower response).
How do I confirm form receipt?
Send your order number to website inbox or Instagram inbox (@thepearldazzle).
Can I leave a review?
Yes! Share on Instagram for $10 off your next order ($25 off with photos). Returning customers get booking priority.
9. Resale Service
How do I resell my costume?
Tag us on Instagram with measurements, price, and condition. We’ll repost to our community to find a buyer.